Help & advice
Guides & how-tos
Honest guidance on faults, cover and safety. Always follow safety advice — don't attempt gas or complex electrical repairs yourself.
What to do if your washing machine won't drain
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Dishwasher not cleaning properly
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Fridge freezer not cooling
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Oven not heating
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Tumble dryer not drying
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Hob not turning on
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How to find your appliance model number
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Repair or replace: how to decide
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Appliance safety checklist
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What is a care plan?
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What is not covered?
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How to cancel a plan
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How to make a complaint
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Direct Debit explained
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Gas appliance safety
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Landlord appliance repair responsibilities
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