Help & advice

Help & advice center

Welcome to the Kettlebridge Help & Advice center. We believe in transparency and empowering our customers with the knowledge to manage their home appliances safely.

Our guides are written and reviewed by our own Gas Safe registered engineers and senior technicians. Whether you're dealing with a washing machine that won't drain, an oven that's lost its heat, or you're a landlord navigating compliance requirements, we provide practical, plain-English solutions.

Search our database below for step-by-step troubleshooting, error code definitions, and critical safety advice. If a fault requires professional tools or Gas Safe certification, we'll tell you exactly when to stop and book a repair.

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Washing 4 min read

Washing machine won't drain — what to check first

Three checks you can safely do yourself before calling an engineer, from filter cleaning to drain-hose inspection.

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Washing 6 min read

What your washing machine error code means

Plain-English translations for common Hotpoint, Bosch and Beko error codes — and when to book a repair.

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Washing 5 min read

Why your dishwasher isn't cleaning properly

Spray-arm blockages, salt levels and filter maintenance explained. Includes descale routine.

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Cooking 4 min read

Oven not heating? Safe checks before you book

How to isolate the appliance, when to check the fuse, and when to stop and call a professional.

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Cooking 3 min read

Induction hob touch controls not responding

Moisture, gloves and reset procedures for common brands — and when the control board needs replacing.

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Refrigeration 5 min read

Fridge freezer icing up — causes and safe fixes

Door seal checks, defrost drain blockages, and when the defrost heater has failed.

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Refrigeration 4 min read

Fridge not cold enough — what to check tonight

Thermostat settings, condenser coils, door gaskets. Includes food-safety guidance for perishables.

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Safety 3 min read

Gas appliance safety at home

What to do if you smell gas, why you must use a Gas Safe registered engineer, and how to check the register.

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Safety 3 min read

Electrical safety basics for household appliances

When to isolate at the fuse box, why to avoid extension leads on white goods, and PAT-testing advice.

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Landlords 6 min read

A landlord's appliance compliance checklist

Annual checks, tenant handover records, and how to prove reasonable maintenance in a dispute.

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Safety first, every time.

If you smell gas, see sparks or smoke, or the appliance is tripping the fuse, stop using it. For gas emergencies call 0800 111 999. Never attempt gas or complex electrical work yourself.

When self-help isn't enough

Book a fixed-price repair with a workmanship guarantee and live job tracking.

Book a repair