Terms & Conditions

1. About us

These terms and conditions (the "Terms") govern your use of www.kettlebridge.co.uk and any services you purchase from KETTLEBRIDGE APPLIANCE CARE LTD, a private company limited by shares registered in England and Wales under company number 17332199 and trading as Kettlebridge Appliance Care. Our registered office is Flat 2, 33 Tyldesley Road, Blackpool, England, FY1 5DH, United Kingdom. You can contact us at support@kettlebridge.co.uk or 020 8050 2402.

2. Definitions

• "Consumer" means an individual acting for purposes wholly or mainly outside that person's trade, business, craft or profession.
• "Care Plan" means an optional appliance service and maintenance plan we provide.
• "Repair" means a one-off diagnosis and repair booking.
• "Website" means www.kettlebridge.co.uk.

3. Formation of the contract

A booking is an offer to purchase our services on these Terms. A contract is formed only when we accept the booking in writing (usually by email confirmation). We may decline any booking, in which case any payment taken will be refunded in full.

4. Services we provide

We provide appliance diagnosis, repair and, where you choose, ongoing service and maintenance under a Care Plan. Full service-specific terms are set out in our repair service terms, appliance care plan terms and Repair + Care terms.

5. Charges, VAT and payment

Prices are shown in pounds sterling (GBP) and, where applicable, include VAT at the prevailing rate. At the date of these Terms KETTLEBRIDGE APPLIANCE CARE LTD is not currently vat registered; this will be updated on our invoices once VAT registration takes effect. Call-out fees, parts, missed-appointment fees and out-of-hours surcharges are disclosed to you before you pay and are itemised on your invoice.

6. Cancellation and cooling-off (Consumer Contracts Regulations 2013)

Consumers who buy a Care Plan or a Repair online, by phone or off-premises have 14 days from the day after the contract is made to cancel without giving a reason. See our cancellation policy for how to cancel and the effect of asking us to start work during the cooling-off period.

7. Your statutory rights (Consumer Rights Act 2015)

We are legally required to provide services with reasonable care and skill and any goods (including parts) that are of satisfactory quality, fit for purpose and as described. Nothing in these Terms limits or excludes your statutory rights.

8. Access to your property and safety

You are responsible for providing safe access to the appliance during the booked visit. Our engineers will not carry out work where doing so would be unsafe — for example where an appliance shows signs of gas leakage, exposed live electrics or evident structural damage — and will explain what steps are required to make the appliance safe. See our engineer safety policy and gas safety notice.

9. Exclusions and limitation of liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. Subject to that, our total liability arising out of or in connection with the services under a single contract is limited to £5,000 or the total amount you paid us for the services under that contract, whichever is greater. We are not liable for loss of profit, loss of business, business interruption or loss of business opportunity.

10. Complaints

We follow the process set out in our complaints policy. You may also refer eligible disputes to a certified consumer ADR provider — details are given in our deadlock letter.

11. Personal data

We process your personal data in accordance with our privacy policy.

12. Force majeure

We are not liable for delays or failure to perform where caused by events outside our reasonable control (such as extreme weather, industrial action, utilities failure or acts of government). We will contact you as soon as reasonably possible to rearrange.

13. Assignment and third-party rights

You may not transfer your rights under these Terms without our written consent. A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

14. Changes to these Terms

We may update these Terms from time to time. The version that applies to your contract is the one displayed on the Website at the time you placed your order and pinned to your account.

15. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.

KETTLEBRIDGE APPLIANCE CARE LTD · Company number 17332199 · Registered in England and Wales · Registered office: Flat 2, 33 Tyldesley Road, Blackpool, England, FY1 5DH, United Kingdom · support@kettlebridge.co.uk · 020 8050 2402.