Legal
Cancellation policy
This document forms part of the terms on which KETTLEBRIDGE APPLIANCE CARE LTD (trading as Kettlebridge Appliance Care) provides its services. It should be read together with our terms and conditions, privacy policy and statutory rights notice.
Version: 1.0. Last updated: 12 July 2026. Your statutory rights are not affected.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period after starting an appliance care plan with KETTLEBRIDGE APPLIANCE CARE LTD (trading as Kettlebridge Appliance Care). You do not need to give a reason to cancel within this period.
How to cancel
Cancel in your customer portal, email support@kettlebridge.co.uk, or call 020 8050 2402. You may also use the model cancellation form set out in Schedule 3 of the Regulations.
Requests to start service in the cooling-off period
If you asked us to begin providing services during the 14-day period and later cancel, we may deduct a fair charge for services already provided in proportion to the full contract.
After the cooling-off period
Cancellation terms after 14 days are set out in your specific plan document. Refunds are handled under our refund policy.
Your statutory rights
Nothing in this policy affects your statutory rights.
KETTLEBRIDGE APPLIANCE CARE LTD · Company number 17332199 · Registered in England and Wales · Registered office: Flat 2, 33 Tyldesley Road, Blackpool, England, FY1 5DH, United Kingdom · support@kettlebridge.co.uk · 020 8050 2402.