Complaints
Make a complaint
We take every complaint seriously. Tell us what happened and what you'd like to see put right. Most cases resolve within 15 working days.
How it works
A clear, four-step process
1
Log
Fill out the form. You'll receive an email confirmation with a reference number.
2
Acknowledge
We acknowledge every complaint within 3 working days.
3
Investigate
Case owner assigned. We speak to the engineer and review your booking record.
4
Resolve
Full response within 8 weeks. Most cases resolve within 15 working days.