Cooking · 3 min read
Induction hob touch controls not responding
Moisture, gloves and reset procedures for common brands — and when the control board needs replacing.
Safety first — do not use the appliance
If you smell gas, call the National Gas Emergency Service on 0800 111 999. For immediate danger call 999.
This professional guide has been compiled by the Kettlebridge engineering team to help you diagnose and, where safe, resolve common appliance issues. We provide these steps based on thousands of successful repairs across the UK.
Follow the troubleshooting steps below in order. Remember: safety is paramount. If you encounter any step that involves live electricity, gas connections, or complex disassembly that you are not comfortable with, stop immediately and contact a professional.
Step-by-step checks
- Wipe the surface dry. Any moisture across the sensors can lock the panel.
- Isolate power for 60 seconds. A soft reset clears most brand controller glitches.
- Check child-lock indicator. Some models display a small padlock icon — hold the lock button to release.
Safety notes
- If the hob remains on and unresponsive, isolate at the fuse box immediately.
- Cracked induction glass: don't cook — the induction coils sit directly beneath.
When to book a repair
If soft-reset fails and the surface is clean, the control board may need replacing.