Guide
How to cancel a plan
Safety first — do not use the appliance
If you smell gas, call the National Gas Emergency Service on 0800 111 999. For immediate danger call 999.
This guide gives a plain-English overview to help you understand the problem and decide whether to book a professional repair.
When to call an engineer
If the fault involves gas, water near electrics, sparks, smoke or repeated fuse trips, do not use the appliance and book a repair instead.
What we might do
Our engineer will diagnose the fault, quote for any specialist parts, and complete the repair on the first visit where possible.