Legal
Contact policy
This document forms part of the terms on which KETTLEBRIDGE APPLIANCE CARE LTD (trading as Kettlebridge Appliance Care) provides its services. It should be read together with our terms and conditions, privacy policy and statutory rights notice.
Version: 1.0. Last updated: 12 July 2026. Your statutory rights are not affected.
This policy explains when and how KETTLEBRIDGE APPLIANCE CARE LTD contacts you and how to change your preferences.
Service messages
We will contact you by email, SMS or phone about anything relating to a booking, repair, appliance care plan, payment or account — for example appointment confirmations, engineer ETAs, quotations, invoices and safety recalls. These messages are necessary to deliver the services you have purchased and cannot be switched off while an active contract is in place.
Marketing
We only send marketing messages where you have opted in, or where we are permitted to do so under the "soft opt-in" for existing customers under PECR. Every marketing email includes a one-click unsubscribe link and you can also update preferences in your customer portal.
Contact hours
Our support team is available Monday to Saturday, 8am–6pm (excluding UK bank holidays). Outbound calls are made only within these hours except in the case of a safety-critical issue with an appliance we have worked on.
How to contact us
- General: hello@kettlebridge.co.uk
- Bookings: bookings@kettlebridge.co.uk
- Support: support@kettlebridge.co.uk
- Billing: billing@kettlebridge.co.uk
- Complaints: complaints@kettlebridge.co.uk
- Privacy / data: privacy@kettlebridge.co.uk
- Legal notices: legal@kettlebridge.co.uk
- Phone: 020 8050 2402
- Post: Flat 2, 33 Tyldesley Road, Blackpool, England, FY1 5DH, United Kingdom
KETTLEBRIDGE APPLIANCE CARE LTD · Company number 17332199 · Registered in England and Wales · Registered office: Flat 2, 33 Tyldesley Road, Blackpool, England, FY1 5DH, United Kingdom · support@kettlebridge.co.uk · 020 8050 2402.